AI Chatbots: The Customer Service Evolution
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AI chatbots are transforming customer service, sparking a heated debate across industries. Many fear AI
fully replacing human support, leading to job losses and a sterile customer experience.
The truth is, bots often struggle with complex problems, leaving customers frustrated and unresolved.
But here's the twist: winning companies aren't replacing humans; they're amplifying them.
AI handles routine tasks, freeing up human experts for complex issues and empathy.
This hybrid model boosts efficiency and customer satisfaction, proving automation is about amplification.
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