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AI Search to Cut Support Backlogs
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Created December 24, 2025About this video
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Stop blaming your support team for that massive ticket backlog. The problem isn't
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their speed, it is the nightmare of hunting for answers across fifty open tabs.
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Glean fixes this by using AI to search every single app you use, like Zendesk and
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Slack, all at once. It pulls up the exact answer instantly so agents stop drowning
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in data and actually start solving problems fast.
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