Choosing the Right Agentforce Agent

The Agentforce Specialist exam doesn’t just ask you to list agent types. Instead,

you need to choose the right agent for each scenario. Each question focuses on three main points:

* Who is the primary user * Where they are in the process * What outcome the

agent is supposed to achieve Let’s review the three main Agentforce agent types and

how to choose the right one. --- Part 1: Big Picture – Agentforce Agent

Types Agentforce provides AI agents, each designed for a specific audience

and workflow. The main agent categories tested on the exam are: * Sales Agents

* Service Agent * Employee Agent Each one solves a different business problem,