Clarifying Timeline After Rollout

OPEN & BASELINE (90 second limit) Eric starts the opening: “Hi — Elly?

I’m Eric from N.T.U, Quick question about last week’s rollout — do you have one minute?”

Elly is guarded: “Um… maybe. Depends what it’s about.” Eric’s (best handler

response — label + narrow the scope): “I understand — I’m only clarifying the timeline,

not any internal judgments. One small detail is all I’m after.” Baseline cues to

observe:Quiet voice,Minimal eye contact,Careful phrasing Short answers No visible anger

(important distinction from hostile) The agency instructor is silently watching to see if Eric takes

notes mentally.