Connecting Agentforce Agents to Digital Channels

Let’s take a breath and talk through this one. Connecting agents to digital channels

sounds technical — but on the Agentforce Specialist exam, Salesforce isn’t testing if you can

memorize setup steps. They’re testing whether you understand how agents show up where users already

are, and what needs to exist behind the scenes to make that work safely and

reliably. So instead of thinking in checklists, think in scenarios. The Big Idea

An Agentforce agent doesn’t just exist on its own. It has to be connected to a place where

people actually interact with it — email, messaging,

Slack, an Experience Cloud site, or inside Salesforce itself.