Controlling Agent Behavior with Variables and Filters

On the Agentforce Specialist exam, one of the most important ideas to understand is

how variables and filters work together to control agent behavior. This is how Salesforce

removes randomness from AI and turns it into something reliable, secure,

and predictable. Let’s break this down in a way that maps directly to exam questions.

First, the big picture. By combining variables with filters, Agentforce specialists

can precisely control agent logic. This limits responses to valid scenarios only

and eliminates guesswork in decision-making. In exam language, this is how Salesforce enforces deterministic

behavior. Now let’s talk about conversation variables. Conversation variables are unique to the