Crucial Conversations: Talk with Heart

When the stakes get high and the tempers rise And we're sure

that we're right in each other's eyes There's a better way

than to run or fight It's to talk with heart and to talk

with light Ask, "What do I really want here?" For me,

for you, for us to stay clear Crucial conversations add to

the pool of truth Make it safe to speak your mind,

don't hide, don't bruise Share the facts, tell your story, then invite their

view Talk with respect and purpose and you'll break through