Customer Learns Cashier is the Owner (duplicated) (duplicated)

This customer demanded to speak to my manager because I wouldn't give her a discount on expired yogurt.

She was absolutely furious, waving the container around and telling me I had no authority

to make decisions. I calmly explained that we don't discount expired products for health reasons,

but she kept screaming that I was just a cashier who didn't understand business. She insisted I call

my manager immediately because she was going to get me fired for being so unreasonable.

I tried to tell her multiple times, but she kept cutting me off and demanding to speak to someone

in charge. Finally, I walked over to the customer service desk,

picked up the phone, and announced over the intercom. Attention shoppers, the owner of the