Fraud Management at Groupe SEB

Tina, I’m buried in refund claims and fraud alerts. It’s nonstop.

I know, Stan. Fraud hits D2C hard. It eats into

our margins, chargebacks, fake discounts, all of it. And the workload’s

insane. Investigations, rule changes... we’re constantly chasing it.

Exactly. But here’s the real issue—tight fraud controls can block real

customers. Declined payments, endless checks... we lose sales. So we’re stuck

between protecting the business and keeping shoppers happy? That’s the challenge. Balancing security with

a smooth experience—it’s not easy. But we’re not alone in this. We’ve got strong