Harnessing AI: Chatbots and Agents Together

You’re thinking about AI all wrong if you believe it’s a battle between chatbots and AI

agents. The real win is using them together. Let’s break it down for your business.

Think of a traditional chatbot like a vending machine. It’s perfect for customer-facing

tasks. It has a fixed set of answers for common questions, works 24/7,

and always stays on-brand. It’s a cost-effective way to handle high-volume, simple inquiries,

freeing up your support team for complex problems. Now, an AI agent is like

a personal chef for your internal team. It’s not just answering questions; it’s

augmenting your employees' capabilities. Because it’s grounded in your company’s unique data—your