How AI Reduces Technician Visits by 30%
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In retail tech, what really drives a full services truck roll and why AI reduces them
by 30%. Every unnecessary truck roll burns over $300, and what's surprising
is how many of them never needed to happen in the first place. Most truck rolls
come from incomplete triage. Tier one doesn't have the full picture, so the default decision
becomes send a technician to the retail store. It feels safe, but it's expensive. Then there's parts
uncertainty. If a tech doesn't know what to carry, they show up unprepared, and suddenly a single
visit becomes two. And finally, vague ticket notes. When technicians walk in blind,
first time fix drops instantly. AI completely changes this dynamic. It analyzes thousands
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