Importance of Deterministic Behavior in AI

Here’s why Salesforce even cares about deterministic behavior. AI models are creative. Ask the same thing

twice — you might get different answers. That’s fine for writing. It’s not fine for

refunds, approvals, or customer data. Deterministic behavior means:

the same rules, under the same conditions, produce the same result — every time. On the exam,

when you see: predictable, controlled, or rule-based behavior… Think variables

and filters. If this shortcut helps you answer Agentforce questions faster — replay

once, then continue to our next video.