Mastering Reservation Calls in 7 Questions
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Video Transcript
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"Guest calls for a reservation and you freeze. What do you ask first?
Here are the 7 questions you need. Every. Single. Time."
"Question one: What day? Question two: What time? Question three:
How many people? Question four: Your name? Question five: Phone number?
Question six: Special occasion? Question seven: Special requests or dietary needs?"
"Always ask in this order. Date and time first - that's availability. Party size next
- that's the table. Name and number - that's contact info. Then occasion and
requests - that's the experience. This order makes sense and sounds professional."
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