Performance Dashboard Overview

Hi Tony, welcome back. Let me guide you through your updated performance dashboard.

This space is designed as a streamlined, high-tech control hub that presents your current performance,

development areas, and team insights in one place. At the top, you can see your

key performance indicators, including your Actual Handling Time displayed through a clear,

glowing gauge that shows your progress against target. Your Suggested Learning panel provides personalised

training recommendations to help you strengthen communication and customer skills. The Voice of Your

Customer section highlights the words customers use to describe your service, giving you immediate

feedback on what you are doing well. On the right, your Performance Goals outline the