Project Skynet: AI-Powered Support Evolution

"There was a time when our systems worked alone. Every case, every click,

every update — handled manually, one field at a time." <break time="1.6s" /> "We told ourselves that was just the

way it had to be." <break time="1.4s" /> "But the volume grew. <break time="1.0s" /> The complexity grew. <break time="1.0s" /> And the work never

stopped coming." <break time="1.0s" /> "That’s when it started. Not with force. Not with a takeover.

Not all at once." <break time="1.6s" /> "It started with a question. What if our system could help us see

more data, more clearly?" <break time="2.0s" /> "Our first step into bringing AI into the Salesforce

system we use every day — not to replace us, but to guide us, to work alongside

us." <break time="1.6s" /> "In the first phase, the sytem learns by watching. It fills in the