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Revolutionizing Call Center Quality Assurance

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Created December 14, 2025

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https://www.revid.ai/view/revolutionizing-call-center-quality-assurance-i5RBwl4xHeVaFRBMcLmh

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Video Transcript

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Every day, call centers handle thousands of customer conversations. Yet barely 0.5%

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of these calls are ever reviewed. Agent challenges go unnoticed. Quality gaps remain

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unresolved. Compliance risks increase. Real revenue opportunities quietly slip away.

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CallPluto AI changes this completely. It automates quality reviews across 100% of calls,

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not just random samples. Every conversation is checked for quality standards,

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compliance gaps, customer sentiment, missed sales cues, and agent performance. Teams get clear,

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actionable insights without manual effort. With CallPluto AI, teams reduce manual quality work by

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up to 80%. Agent performance improves by 15 to 20% through focused coaching.

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