The Cancellation Conundrum
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TITLE: “THE FORGOT-TO-CANCEL DRAMA” REP: Thank you for calling StarBox Services.
My name is Kevin. How can I help you today? CUSTOMER: KEVIN, I AM UPSET.
VERY UPSET. My bank shows a charge from you! I did NOT approve this!
REP: I’m so sorry to hear that, ma’am. Let me check your account.
May I have your name? CUSTOMER: Yes. It’s Gloria… Gloria “I-did-NOT-sign-up-for-this”
Johnson. REP: Thank you, Miss Johnson. I see here you started a free trial… two
weeks ago. CUSTOMER: Free trial? No, no. It said FREE.
FREE means FREE. Like free air. Or free YouTube videos with ads. REP: Right,
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