AI Generated Video
The Culture of Customer Service
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Created December 29, 2025About this video
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Video Transcript
Full text from the video
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There is a frustrated client because a transaction is delayed can you help?
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That is a customer service issue. Not my job. Many employees think customer service is
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only about the call center. But the truth is very different. Every experience the
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customer goes through whether technical procedural or human is part of customer service.
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Any internal delay any poorly thought out decision. Immediately appears to the customer as
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a bad experience. Customer service is not a job it is a culture that starts
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within and reflects outward.
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