Trust Before Product: A Starbucks Lesson

Hello, people. This is the lesson of the day. So my name is Harpreet,

and I've been coming to Starbucks almost every day for the past two years. But .

So this barista who serves me daily, he comes and he greets me casually, and he figured out

that I'm not keeping well. Hence, he suggested a drink other than the coffee

which I usually have. I trusted him enough to replace my daily order with something

what he suggested. This is something which I have always learned in my sales journey too.

Trust is something which you need to gain from your customer, and product is just a validation of

the trust which the customer has shown in you. And that is the lesson of the day,