Understanding Agentforce Actions and Topics

Actions, Topics & How Agents Actually Work On the Agentforce Specialist exam,

Salesforce isn’t asking if you remember definitions. They’re asking if you understand how

an agent actually gets work done. So forget memorizing lists for a moment. Instead,

think in terms of how a user asks for something… and how the agent responds. The Big Idea

Every Agentforce agent works the same way at a high level: Someone asks for

help → The agent figures out what kind of request it is → Then it runs the

right task to get the job done. Those two pieces are: Topics → “What kind

of job is this?” Actions → “What work should I perform?” Here’s the shortcut Salesforce wants