Understanding Agentforce Specialist Exam Actions

In the Agentforce Specialist exam, your goal is to match the correct capability to each

request. Salesforce does not expect memorization for this exam. Instead,

they want to see if you understand how agents are configured to accomplish their work.

Let’s approach this the way the exam expects you to. --- First,

let’s go over the main goal. You need to know how to choose and set up both standard

and custom actions, and how these actions become available to agents through topics.

Just as important, you also need to understand how this changes depending on the type of agent.

--- Let’s start with agent actions. Actions are the specific tasks that