Understanding Filters in Agentforce Exam

On the Agentforce Specialist exam, filters are about control. A filter decides

whether a topic or action is allowed to run. Think of filters as simple rules.

For example: Only create a case if the customer is verified. Only issue a

refund if approval is true. If the condition isn’t met, the action does

not run. No exception. No creativity. This is how Salesforce enforces deterministic

behavior. Now, here is an Important exam reminder: Filters do not

store information. They only check conditions, usually based on variables.

So on the exam, if the question says: “Only if,” “prevent,”