From Business Tool to Lifeline

Zoom was never meant for you and me. It was a tool built for big corporations with their own IT

support. Then, the pandemic hit. In one month, they exploded from

10 million to 300 million daily users. Suddenly, it was being used for school,

weddings, and virtual parties. This massive, unexpected surge of everyday people

led to chaos, like the infamous "Zoombombing," because new users had no idea how to secure

their meetings. So, the company slammed the brakes. They paused all

new features for 90 days and put every single engineer on fixing security and privacy.

They had to pivot from a business tool to a lifeline for a world in lockdown.