Help Desk Heroes at Old MacDonald's Office

At the Old MacDonald's office, Where the tickets never stop. Users call us

panicked cause their screen went plop. We ask our favorite question, "Hey,

is it plugged in?" Then we say, "Restart your machine" with a professional

grin. Resolving tickets, pizza parties, bosses yelling, "Coke Zero Hardy."

Not enough info, no replies, we try again. Help desk heroes on the clock,

we always jump right in. Your ticket says it's broken, but that's all

you shared. How am I supposed to fix it when the details ain't there?

We poke, we prod, we write, we pray. But you leave