Patient Experience Makes or Breaks Clinics

A rude receptionist will kill your clinic faster than a bad doctor ever could. Patients do not

see separate departments, they just see one single vibe. Think about it like a restaurant—great

food does not matter if the service is trash. Your patients are walking in scared,

in pain, or nervous about money. If you leave them waiting without

an update or hit them with a surprise bill, you have lost them. It is not about

the clinical procedure, it is about the emotional experience. Fix their anxiety before you fix their

teeth, and they will actually look forward to coming back.