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The AI Chatbot Flip
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Created December 19, 2025About this video
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Video Transcript
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Most businesses are wasting money on AI chatbots because they're automating the wrong conversations.
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A luxury hotel chain found their bot handled complaints while humans were stuck with boring
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check-ins. They flipped it. Now AI does routine stuff while staff handles problems
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personally. Customer satisfaction jumped forty percent. The controversy? Sometimes the most
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human thing you can do is let a robot take over the mundane.
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That way, real people can show up when it actually matters.
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