The Importance of a Warm Opening

1. “The First 10 Seconds” – Power of Your Opening Line Concept: Show two versions

of the same call — one where the TC sounds robotic, and another where the TC opens with

warmth and curiosity. Punchline:“Customers decide in 10 seconds whether to trust you — make it count.”

Key takeaway: How tone, pace, and personalization change the outcome."

Version 1: Robotic & Flat Opening (What NOT to do) TC: “Hello, this is from PickYourTrail.

Am I speaking to Mr. Ramesh?” Customer: “Yes, speaking.” TC: “Okay.

I saw you raised a query for a trip. Please tell me your dates.” Customer: “Uh… okay,

I was looking at May.” TC: “Okay. Number of nights?” Customer: “Not sure