The Journey of Your Parcel Explained

Your delivery driver is basically a part-time photographer. If they can't deliver your package because

of locked gates, they have to take a picture of the gates. Blocked by road

works? They need photo proof. It's all logged. Every single step

of your parcel's journey is tracked with a specific scan. When it arrives

at the depot, it gets a "Book In Scan." If it's damaged, that's a "Damaged

Goods Scan," complete with photos. Sent to the wrong place? That's a "Misdirect

Scan." Before it even gets on the van, it's scanned again. So next time you

get a delivery, remember the dozens of scans and photos it took just to get that box to