The Stressful Reality of Call Center Agents

The reason that call center agent sounds so stressed isn't personal. Their job is a pressure

cooker. They're constantly chasing metrics, like keeping call times short,

which forces them to be rushed and incomplete. They’re also multitasking between calls,

chats, and emails, so their brain is basically on autopilot. On top of that,

many have aggressive supervisors and get zero training in actual communication skills.

This creates a culture of fear where asking for help or speaking your mind feels like a risk.

They aren't taught how to be assertive, just how to follow a script.