Understanding Your Nervous System in Conflict

Welcom to MODULE 2: SELF-AWARENESS & REGULATION "Your Nervous System & The Window of

Tolerance" Now that we've covered the foundation - NVC and conflict styles - let's talk

about what's happening inside YOUR body during conflict. Ever notice how when a customer

starts yelling, your heart races, your mind goes blank, or you just... freeze?

That's not weakness. That's your body doing exactly what it's supposed to do.

And here's the thing: You can't calm down a customer if you can't relax or calm yourself down."

"Think of your body like it has three zones: Your SWEET SPOT - You're calm,

thinking clearly, can handle problems. This is where you want to be during tough conversations.