Jacky Cooper’s Outstanding Customer Care

Welcome to day ten of District Thirteen’s fifteen days of recognition. Not many days to

go, so the big man is busy making a list and checking it twice.

One person who is definitely on the nice list is Jacky Cooper in Oswestry. Jacky consistently

goes above and beyond, showing genuine care for both customers and colleagues. Recently,

a customer even came into store with flowers for Jacky, after being so impressed

and grateful for the support she received. In store, Jacky takes real

ownership of tasks and genuinely makes my life easier. Her commitment hasn’t gone unnoticed —

she plays a key part in creating a high-performing, customer-focused environment.